Shipping Policy

Last Updated: October 19, 2026

At Dog Is Humann, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping updates.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before shipment. Processing times may vary during holidays, promotional periods, or periods of high order volume.

You will receive an order confirmation after placing your order. Once your order has shipped, you may receive a shipping confirmation with tracking information, where available.

2. Shipping and Delivery Times

Our estimated delivery time is 5–8 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, weather conditions, holidays, and other circumstances beyond our control.

Business days do not include weekends or public holidays.

3. Shipping Costs

Any applicable shipping fees will be displayed during checkout before you complete your purchase.

If free shipping is offered as part of a promotion or special offer, the applicable conditions will be displayed on our website.

4. Order Tracking

When tracking information is available, we will provide it by email after your order has shipped.

Please allow some time for tracking information to become active in the carrier's system. Tracking updates may not appear immediately after shipment.

5. Shipping Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to carrier operations, severe weather, public holidays, customs procedures, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist you.

Nothing in this policy limits any delivery obligations or consumer rights that apply under applicable law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional costs or delivery issues resulting from incorrect address information will be handled in accordance with applicable law.

7. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and with household members or neighbors.

If you still cannot locate your package, contact our customer support team. We will review the available tracking information and help determine the appropriate next steps.

8. Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact our customer support team through the contact information provided on our website.

Dog Is Humann

Thank you for choosing Dog Is Humann. We appreciate your trust and look forward to serving you.